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Customer Care

We want to make sure that your purchase from us is as smooth as possible but if you're having a problem we are here to help. Please get in touch via Contact item or email us directly at and we'll get straight to it!


We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with Portugal law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Personal Information

All personal information you provide us with or that we obtain will be handled by PURELIGHTCANDLES as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to PURELIGHTCANDLES and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request to delete or correct the information held about you. By accepting the PURELIGHTCANDLES Conditions, you agree to the above.

Force Majeure

Events outside PURELIGHTCANDLES's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that PURELIGHTCANDLES is released from PURELIGHTCANDLES's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain PURELIGHTCANDLES's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from PURELIGHTCANDLES.


All transfers conducted through PURELIGHTCANDLES are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


PURELIGHTCANDLES uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.


The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use PURELIGHTCANDLES without troubles you need to have cookies enabled.


The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On PURELIGHTCANDLES we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

PURELIGHTCANDLES reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, PURELIGHTCANDLES has the right to cancel the order and refund any amount paid in the best way. PURELIGHCANDLES shall also notify the customer of equivalent replacement products if available.


[This website is owned by Élia Martins. All content including  logos, photographs, pictures, designs, written and other materials are copyrighted to Élia Martins. The site and its contents may only be used for personal use. Any reproduction is not allowed without permission. By using this website you agree not to copy, publish, reproduce, distribute, commercially exploit or create derivative works of such material and content].


All enquiries:

Payment Methods

- Credit / Debit Cards


- Offline Payments - Bank transfer

IBAN  -  PT50 0007 0000 0022 6568 2362 3


(Francisco Fernandes)

- Offline Payments - MBway


Payment Methods
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